There are several possible reasons for this:
- You try to install the same license several times on the same platform or on another platform.
However, licenses are single-use and can only be installed once.
In the case of a change of broker, you can however request a license transfer, please use the contact form on the site for this purpose. - The license number you typed in the dedicated field of the platform contains errors, be careful not to confuse the O (letter) and the 0 (digit), but
also the I (capital letter i) and l (lowercase letter l). There can’t be space either.
To avoid any copying error, we suggest that you copy/paste the license in the dedicated field.