There are several possible reasons for this:

  • You try to install the same license several times on the same platform or on another platform.
    However, licenses are single-use and can only be installed once.
    In the case of a change of broker, you can however request a license transfer, please use the contact form on the site for this purpose.
  • The license number you typed in the dedicated field of the platform contains errors, be careful not to confuse the O (letter) and the 0 (digit), but
    also the I (capital letter i) and l (lowercase letter l). There can’t be space either.
    To avoid any copying error, we suggest that you copy/paste the license in the dedicated field.