There are several possibilities depending on the type of product you purchased:

  1. In the case of a product with a license (strategy, indicator or screener), you will find the product license in the list of your licenses on this page: My Products Licenses. Follow the installation procedure in order to benefit from your purchased product: How to install my product in ProRealTime?
  2. In case of a downloable product, find your available files on this page: Downloads
  3. In any other case, it depends of how the vendor will deliver his product / service. When the payment has been successful, a notification is issued to the author of the purchased product. It is then up to the seller to deliver the products or services via his own way.

Although we encourage sellers to respond very quickly to a sale, there may be late delivery due to holidays or no work, or time zone differences between sellers and buyers.
In case of long delay, buyers can open a support ticket on the sellers page by clicking on the “get support” button.