Question: What happens when I add new products to a bundle that has already been purchased by customers? Are the new products automatically added to the existing customers’ accounts?

Answer: When new products are added to a bundle after customers have made their purchase, these products are not automatically added to the existing customers’ accounts. This policy is in place to provide vendors with the flexibility to decide whether they want to add products to purchased bundles for free and to prevent any mishandling of product distribution.

Important Consideration for Vendors:

  • If you wish to add new product licenses to customers who have already purchased a bundle, you are required to request this addition by email to our team. It is important to note that such requests should be made sparingly. We kindly ask that you consolidate your requests and avoid submitting them daily. This approach helps in managing the platform efficiently and ensures that all vendors’ requests are handled effectively.

Steps for Requesting Addition of Products to Purchased Bundles:

  1. Review Your Bundle: Before making a request, please review the bundle and the specific products you wish to add to your customers’ existing purchases.
  2. Prepare a List: Compile a list of customers (preferably with their transaction or purchase IDs) who have previously purchased the bundle and whom you wish to provide with the new product licenses.
  3. Submit Your Request: Contact our support team with your prepared list and the details of the product(s) you wish to add. Provide any additional information that may assist in processing your request efficiently.
  4. Wait for Confirmation: Our team will review your request and work on adding the product licenses to the specified customers’ accounts. We will notify you once the process is complete.